Troubleshooting Handheld Software Tools V6.58
(Previously known as Site Master Software Tools)

1. Some installations report an access violation with MSVCRT20.DLL when no other applications are running. Select "Ignore" from the error message box. A following message box will pop indicating the application may not function properly if you ignore this error. Select "Yes". This error does not affect the installed product.

2. The install program may need to restart windows to update some files. After windows has restarted, re‐run x:setup.exe to finish the installation (where x is the drive letter of the Handheld Software Tools install disk).

3. Depending on other applications installed on your PC, the installer might find newer versions of DLLs on your PC than those contained on the Handheld Software Tools. Always keep the existing file already on your PC by selecting "Yes" from the message box.

4. When installing Handheld Software Tools on a Windows 2000 operating system, the installer might find versions of DLLs on your PC that are out of date. Installation of Windows 2000, Service Pack # 4is required. The Service Pack # 4 can be found at:
http://www.microsoft.com/windows2000/downloads/servicepacks

5. When installing the Handheld Software Tools from floppy disks, leave the 4th disk in the disk drive until the installation is completed. The installer needs this disk throughout the entire installation process.

6. An issue has surfaced that causes Handheld Software Tools (HHST) to skip measurements when retrieving multiple measurements from supported instruments. To fix this issue, refer to HHST_COM1.pdf